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Hopper io by Hopper Labs

iseeisee

New Member
Messages
2
Well gang I'm disappointed to say that my IO of 3 weeks has been experiencing switch problems as others have reported. Since day 1 the on/off switch has been malfunctioning and last night the switch completely fell apart on me during use. Upon unboxing I noticed the switch was loose and did not click properly leading to unintentional activation of the device and difficulty turning it off. Even touching the button or setting the device down without touching the button would activate the device. This unintentional activation left me feeling very insecure about the safety of the IO as it would turn on and the faulty button would not allow me to click it off.

After a few days of use the button seemed to stop accidental activation but the action on the button click was still off. Often feeling like the click would get stuck and not depress properly this not activating or turning off the heater properly. I have owned two OG hoppers with their share of issues but the on/off button was always rock solid with a great tactile feel. I am sorry to say that I am extremely disappointed with the construction of this switch and was expecting such issues to be ironed out.

Button aside the IO is a beast and can deliver the way I want. However as said about previous hoppers the thing is great...when it works. As @Vaporific said SSDD. I want this company to improve and put out a reliable product but unfortunately given their track record this may not be likely. Part of me wants to see a more reliable company develop a similar but reliable product.
 

Attachments

invertedisdead

Gem Stoner
Messages
126
Location
Ye Olde FC
That’s crazy cause they spent like 3 years designing the clicker.

This vape is the pinnacle of over-designed, so much that they even tried to create their own battery.

O’hopper... O’hopper,
What flashing lights through yonder window break
It is the East, and GHB3 the sun
Arise fair sun and kill the envious moon!
 

Slozukimc

New Member
Messages
6
I started having issues with my clicker this weekend. Sometimes when I click it - it doesn't turn on and sometimes it doesn't turn off. Also, I hold it similar to how I hold a pencil and use my pointer finger to click and the sideways pressure can sometimes turn it off and on without clicking. I am still loving how it is hitting but I am worried. Hopefully I am a lone case of this. Anyone else experienced anything similar?
I have had mine fail to turn on when clicked and turn off in the middle of a hit a couple times. I have not ruled out an old battery as the cause. I have noticed that the threads on the back end will get dirty just like the OG and make the lights flash even with a good battery.
 

Vaporific

Well-known Member
Messages
73
This vape is the pinnacle of over-designed, so much that they even tried to create their own battery.
Not quite sure that’s correct. Granted, it’s a rare type of cell but I recall in old FC thread that it’s not proprietary. It’s been discussed many times. But who the heck is also using it? I pity them too.

I guess I’ll continue sitting on the IO sidelines and reading the reviews herein - and start looking for another portable vape to buy to cure a mild case of VAS and to hedge my guess that new batteries are still a few months out to reinvigorate my legacy Hopper. Would love an IO but not this soon. I learned my lesson with my lone pre order Ti. Cheers. :peace:
 
Vaporific,
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kilo

New Member
Messages
7
They’re so convinced this type of battery is the best when it’s clearly not...
Can you explain what you mean? I haven't really had any problems with them. Yes, after they get old they need to be replaced. Same with the D cells in my flashlight. If you're talking about the supply chain, that's a different matter. Having components manufactured overseas at a lower cost than could be done domestically isn't really unusual.

This vape is the pinnacle of over-designed, so much that they even tried to create their own battery.
They did create their own battery. And they improved it with the GHB2. I've used a half-dozen in rotation for a long time. Still enjoy clouds of vapor within a few seconds. Why is designing a new battery to fit a new product a bad thing?
 

Jardri

Almost something
Messages
10
Location
CIUDAD REAL (SPAIN)
Well gang I'm disappointed to say that my IO of 3 weeks has been experiencing switch problems as others have reported. Since day 1 the on/off switch has been malfunctioning and last night the switch completely fell apart on me during use. Upon unboxing I noticed the switch was loose and did not click properly leading to unintentional activation of the device and difficulty turning it off. Even touching the button or setting the device down without touching the button would activate the device. This unintentional activation left me feeling very insecure about the safety of the IO as it would turn on and the faulty button would not allow me to click it off.

After a few days of use the button seemed to stop accidental activation but the action on the button click was still off. Often feeling like the click would get stuck and not depress properly this not activating or turning off the heater properly. I have owned two OG hoppers with their share of issues but the on/off button was always rock solid with a great tactile feel. I am sorry to say that I am extremely disappointed with the construction of this switch and was expecting such issues to be ironed out.

Button aside the IO is a beast and can deliver the way I want. However as said about previous hoppers the thing is great...when it works. As @Vaporific said SSDD. I want this company to improve and put out a reliable product but unfortunately given their track record this may not be likely. Part of me wants to see a more reliable company develop a similar but reliable product.
Sorry to hear that but I cant see anything broken. Maybe a loose thread or a missing screw? Can you see if anything is broken? Maybe it is just some bad assembly.
 
Jardri,

iseeisee

New Member
Messages
2
Sorry to hear that but I cant see anything broken. Maybe a loose thread or a missing screw? Can you see if anything is broken? Maybe it is just some bad assembly.
For about 20 minutes I did try to assemble the button thinking it was a simple matter of pushing it all together into place. I was unsuccessful and did not really understand the assembly process. However even if I managed to get it together this would not address my concern with the device turning itself on and struggling to turn off. Bad assembly or broken is all the same to me as an end user who can't figure out how to piece it together.
 

invertedisdead

Gem Stoner
Messages
126
Location
Ye Olde FC
Not quite sure that’s correct. Granted, it’s a rare type of cell but I recall in old FC thread that it’s not proprietary. It’s been discussed many times. But who the heck is also using it? I pity them too.
The cell is custom made for them, it's proprietary. Otherwise some savvy user would have surely found a suitable replacement by now.

Why is designing a new battery to fit a new product a bad thing?
Are you asking from an engineering perspective or a business perspective? Because from an engineering perspective I think it's certainly admirable to push the boundaries of technology, and I bought a ZenPen.Ti Hopper early on because I supported the mission!

But from a business perspective, it's gotta be a complete resource hog/money vacuum for a small startup of 3 people trying to compete with absolutely gigantic electronics corporations such as Panasonic, Samsung, and Sony.
 

vapviking

Old and In the Way
Messages
111
Location
USA
The cell is custom made for them, it's proprietary. Otherwise some savvy user would have surely found a suitable replacement by now.
Yes, the battery is custom made to HL's specifications.
But no, they are not proprietary. Anyone else could make and sell batteries of same size/similar function - but no one does because there is no market other than for use in these devices, and this is a tiny market.
 

invertedisdead

Gem Stoner
Messages
126
Location
Ye Olde FC
Yes, the battery is custom made to HL's specifications.
But no, they are not proprietary. Anyone else could make and sell batteries of same size/similar function - but no one does because there is no market other than for use in these devices, and this is a tiny market.
Perhaps the battery technology is not considered proprietary from a legal law/patent standpoint, but like the Colonel's secret herbs & spices, it's very much proprietary for the consumer.

Maybe "outstanding exclusivity" would be a better term :cool:

I guess I don't understand why the e-cig industry isn't all over this battery if it does something better than their current technology?
 

Vaporific

Well-known Member
Messages
73
Yes, the battery is custom made to HL's specifications.
But no, they are not proprietary. Anyone else could make and sell batteries of same size/similar function - but no one does because there is no market other than for use in these devices, and this is a tiny market.
Thank you and +1. Who the heck else is using these batts besides HL? :bang:

I guess I don't understand why the e-cig industry isn't all over this battery if it does something better than their current technology?
Who would want to - besides HL? Just slightly bigger is the widely popular (and definitely better!) 18650, but this has been stated a million times herein.

So they improved the efficiency of the IO in relation to a benchmarked version of the battery (which is taking a VERY LONG time for shipment BTW), great. But I think the battery could be better, i.e. GHB3, whenever that may happen. Quality control of the batteries needs to be better IMO. A GBH3 might be a cheaper option, assuming they survive that long, than redesigning it (or new model) using let’s say a 18650. I’m wondering if HL ever considered it not that they’d publicly say it. Let’s see if the IO takes off first. :peace:
 
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GoGlass

New Member
Messages
4
Well gang I'm disappointed to say that my IO of 3 weeks has been experiencing switch problems as others have reported. Since day 1 the on/off switch has been malfunctioning and last night the switch completely fell apart on me during use. Upon unboxing I noticed the switch was loose and did not click properly leading to unintentional activation of the device and difficulty turning it off. Even touching the button or setting the device down without touching the button would activate the device. This unintentional activation left me feeling very insecure about the safety of the IO as it would turn on and the faulty button would not allow me to click it off.

After a few days of use the button seemed to stop accidental activation but the action on the button click was still off. Often feeling like the click would get stuck and not depress properly this not activating or turning off the heater properly. I have owned two OG hoppers with their share of issues but the on/off button was always rock solid with a great tactile feel. I am sorry to say that I am extremely disappointed with the construction of this switch and was expecting such issues to be ironed out.

Button aside the IO is a beast and can deliver the way I want. However as said about previous hoppers the thing is great...when it works. As @Vaporific said SSDD. I want this company to improve and put out a reliable product but unfortunately given their track record this may not be likely. Part of me wants to see a more reliable company develop a similar but reliable product.

It's very disappointing because i remember the old thread at FC and HopperLabs has written :

"
Backend:
• New battery contact with self-cleaning prongs
• Increased spring pressure on battery contact
• Backend threading now made from Brass
• Eliminated 5 interfaces of potential power loss over time
• Gold plating added to every internal power transfer surface
• Solder connection between PCB and Spring assembly
• New Gold Plated springs
• New Direct Contact PCB design
• Black plastic Overmolded into Tickmarks and on button side
• New clip cover with Indicator Tick mark also with black plastic overmold
• New Dial rotation mechanics
• Added Kapton disk
• Adjusted button click
• Changed button contact "


And you have problem with the switch after 3 weeks ???!! Man, i have ordered an IO but i'am not hurry to receive it !!
HopperLabs can you talk with us and tell us what's goin' on ????
 

vapviking

Old and In the Way
Messages
111
Location
USA
HopperLabs can you talk with us and tell us what's goin' on ????
Hopper Labs was several years late to the party, in joining FC for real, and we all felt relieved and invigorated when @HopperLabs began posting last year - answering lots of pent-up Grasshopper questions and generally being responsive to members and their hopper needs.
On reflection, I view all of that as the buildup (dare I use the word "hype"?) of the upcoming Hopper io. It was to be released in 2019 but then the battery fire set everything back by months and months.

Now the very odd development is the absence of HL here, I think it's been over a month. To introduce an exciting new product with near zero fanfare is just bizarre. And as I'm prone to mention, those of us who are OG owners are beginning to feel like we are left in the lurch, so to speak.
 

Baron23

Check six
Messages
45
Location
The Swamp, Maryland side
Oh, but they got it right this time, Smalls......NOT.

These are just my long held opinions:

1. HL couldn't manage their way out of a paper bag
2. There are much higher rel (as in reliable) ways to switch low power on/off than a frakin mechanical "clicker" switch they used in their slavish devotion to keeping it looking like a pen (FFS)
3. Same slavish devotion brings us a useless pocket clip (yes, I know it keeps it from rolling).
4. While the batteries are not some patent-able tech, they certainly are proprietary in that they do not meet any standards whatsoever and are produced under contract and sold by one source only, HL, and have been a source of almost constant problems and relatively low battery life.
5. Anybody who has an OG in warranty repair for two years does not have an OG in warranty repair, they have an OG that HL lost or destroyed and they just aren't admitting it.
 

Hobocat14

New Member
Messages
3
I have noticed my io will just turn on occasionally!?! And sometimes it doesn't turn on when I click it.
Yeah this has happened to me. Mostly when I set it upside down in the stand to reload the chamber. It stopped happening now though. The battery is leaking though. I think. Haha. Gonna email them about it.
 

Stonedbadger

Active Member
Messages
25
Those with problems with their IO's, have you contacted HL? And if so have you heard back?

It's a real shame that Hooper Labs stopped posting. I'm sure that we would all like some clarity on the above issues.

Otherwise I wonder about how their already fragile reputation will hold up if the new IO also turns out to be a dud
 

JCat

Well-known Member
Accessory Maker
Messages
51
Location
Ontario, Canada
I agree w/ @vapviking above, I think HL started posting on FC just to be able to build-up some hype about the IO to boost sales, and now that they've done that, they've disappeared again so they don't have to answer their customers about their non-existent follow through, horrible support, products that don't work for weeks, let alone months, and so they don't have to answer questions about never honouring the "lifetime warranty" on their products, etc. etc.

I think if one is being realistic about expectations, we can't expect to hear from HL here again at all, or on old FC unless they release yet another vaporizer that they can sell to existing dissapointed owners to replace their existing HL products that don't work and are sitting in drawers or at HL or lost that they never intend on actually fixing.

I'm sure once HL starts "fixing" the OG Hopper's again, they'll just do what they've always done ... nothing ... and send it back unfixed so you can just send it back and forth forever until you get tired of doing so and let it collect dust in a drawer ... as anyone with a conscience can't sell these things 2nd hand for more than the $75 that HL might credit you for an IO. (although I wonder if you have to "register" it so pay the $40 transfer fee if you are not the original owner to get the credit? ie. you can only sell it for $35 so that the buyer can get a $35 credit from HL)

Edit: Until HL can get me working batteries that I've paid for, and can honour the warranties on my OG hoppers, they aren't getting a single penny more from me. I'm hesitant to even spend money on Canada Post shipping in the false hope that sending my device to HL will actually result in it being fixed (after all ... they have a <10% success rate of doing anything to my devices when I send them in ...)
 

macbill

Mod O' Mater
Staff Member
Messages
332
Location
The Corners of My Mind
Mod Note: From Forum Rules:
Don’t attack products or companies. You can post your opinion, and you can criticize, but posts written to offend are not allowed.

  • If you have an issue with a company, you are allowed one post to describe your problem. The company is permitted one post in response. All subsequent communication about the issue must be confined to PMs or taken offsite.
  • Please do not revisit the issue until it has been resolved. At that point, you can make a post describing the outcome.
 

VGoodiez

Active Member
Retailer
Messages
20
Location
Unfriendly Territory
Hello FC family,

I will be taking over forum communications for Hopper as part of our overall business relationship. Unfortunately I have been a bit under water with a new job, travel and all the issues I have been working from making announcements on IG and Reddit.

To clarify I don't work for Hopper, I don't make all the decisions, there are a lot of factors going into warranty claims and battery availability. Each case is different and will be handled as such. I don't need any opinions on me getting involved with Hopper. I don't have time to waste. Treat me with respect and I will do the same. I understand frustrations but getting shitty with me is not going to resolve anything. In fact (as some of you already know) I don't respond kindly to nasty bullshit so your likely not to get any response if you go that route.

Again, I'm here to help. I'm here to have your situation individually looked at. Trevor and I have direct communication and a lot to document issues and provide current status. So far it's been effective. Certain issues are getting resolved and at least others are getting current status messages.

Beyond that I want to clear up some of the misinformation being spread here and elsewhere. Hopefully all of this will curb some of the bashing going on here. Again I understand the frustration and have partnered with Hopper to make this right but at some point I hope people recognize and stop this nonsense. Repeatedly complaining about the same things over and over isn't going to solve your problem. In fact it may be a factor in driving them further into the ground and into bankruptcy. So then you will really have no warranty support? Who wants that? So please try to follow the FC rules and put your one experience out there and then move forward. Moving forward and stopping dwelling on the past is the only road to making this work.

Feel free to start pinging me with your open items. Provide as much detail as possible including order numbers or warranty reference numbers. Please don't get upset if there is a slight delay. I'm getting hit all at once and still have other things I'm responsible for.

To clear up the battery situation (and hopefully avoid some PM's on the subject)....GB3's are still in production and impacted by Covid19. No firm delivery date yet. If you have a working Hopper and no working batteries, Hopper wants to take care of you. They will release small quantity orders if you holler at me with your situation and provide an order number. As for replacement batteries, those won't be dealt with until the new batteries are in.

I hope all this helps.

EDIT:
@macbill THANK YOU. Right on time...I was just speaking witha retailer peer who doesn't currently carry the Hopper but feels the same way. Regardless of anyone's perception of our commercial interest I don't feel the activity here reflects the spirit of the FC policies.
 

Señor Negro

New Member
Messages
1
^THAT^ exactly.

It's quite annoying reading the same people over and over and over again talking about the same issues when there are people trying to follow this thread to read about NEW info. Please show some respect for that people, if that's not much asking.
You already made your points but now keep your ranting bs to yourselves and keep the forum clean because in 11 pages of IO thread there are about 5 or 6 about how angry you are with the company and paranoid conspiracy theories instead of real useful info. That goes specially for people who did not even tried the new IO and keep ranting about their OG units.
 
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vapviking

Old and In the Way
Messages
111
Location
USA
Please do not revisit the issue until it has been resolved. At that point, you can make a post describing the outcome.
I will take this to heart, and I apologize for multiple whiny posts, spanning years.
I will not be revisiting my issues, nor will I post to the Grasshopper or Hopper io threads until I have heard from Hopper Labs and have resolution (maybe not then, either) of at least one of the 5 current open issues I have with the company, some of which also span years.
 

VGoodiez

Active Member
Retailer
Messages
20
Location
Unfriendly Territory
I will take this to heart, and I apologize for multiple whiny posts, spanning years.
I will not be revisiting my issues, nor will I post to the Grasshopper or Hopper io threads until I have heard from Hopper Labs and have resolution (maybe not then, either) of at least one of the 5 current open issues I have with the company, some of which also span years.
Please shoot me some details and I will see if I can help.
 

fogbank

Member
Messages
14
My IO is working great so far. I did want to offer a limited comparison between my IO and my OG Hoppers.

My IO extracts efficiently, produces impressive clouds, and stays cool (except for the front end). It has greater air flow than the OG Hoppers.

I have 2 OG Hoppers that seem to run a little "hotter" than the IO, meaning that they result in much darker ABV in fewer draws. I start these two OG Hoppers at 2 or 2.5 on the temp dial. I start my other OG Hoppers at 4.

My IO seems to extract more evenly than my two "hot" OG Hoppers. I start it on 2 for the first session, and step it up to 3 (second session) and 4 (third session). The ABV comes out brown, but not black. My "hot" OG hoppers can easily turn the ABV black in 2 or 3 sessions.

I prefer the even extraction of the IO over the faster extraction of the OG Hoppers. It preserves flavor longer and still results in thorough extraction.
 
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